FREQUENTLY ASKED QUESTIONS

  • What kind of files can I upload?

      We recommend saving as a .PDF

      You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png

      We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to remove all crop marks and flatten your files before uploading.
  • What color mode should my files be?

    If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

    You should always start and finish your designs in CMYK color mode
  • What resolution should my files be?

    Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

    We only accept 300 dpi files and no less.
  • Can I submit a front and back in the same file?

    No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

    Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.
  • Can I print files with borders?

    Yes, but if the border is too close to the cutline, it may be cut off-center slightly
  • How should I set up my bleed and crop marks?

    Bleed must extend further than the cut line. Please keep all text and anything you do not want cut at least .125" away from the cut line.

    BLEED STANDARDS:

    • Standard Products: 0.125"
    • Booklets and Presentation Folders: 0.25".
    • Coroplast, Foamcore, Car Magnets and Banner Stands: .5"
    • Loose Outdoor Banners, Indoor Banners, Large Posters and Rolled Canvas: No Bleed
    • If ordering hems, leave a 2 inch safe zone on all sides. Expect to lose between 1/8 inch to 2 inches per side with banners.
    • Mounted Canvas: 2"


  • How can I avoid transparency issues?

    If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

    Never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
  • How should I set up my file for SpotUV?

    When creating a Spot UV job, You must include a Spot UV template file along with the regular full color file. The Spot UV template file is used to show where the UV will be placed.

    Use 100% K to indicate where you would like the UV. White will indicate no UV.

  • How can I make sure my blues do not come out purple?

    When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

    Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

    EXAMPLE: C-100 M-70 Y-0 K-0
  • How do I export a .pdf correctly?

    EXPORT SETTINGS FOR .PDF FILES

    Adobe PDF Preset is set to: Press Quality

    Compatibility is set to: Acrobat 4 (PDF 1.3)

    Compress Text and Line Art is set to: Off
  • How do I get a grayscale image in a CMYK document?

    Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

    Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary. To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.
  • What is rich black and how can I get it?

    Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like

    We recommend using
    C 60 M 40 Y 40 K 100
    This will give you a deep, dark, rich black.
  • What is the standard round corner radius?

    We offer 1/4" and 1/8" radius round corners on business cards. The image below shows the two different radiuses for comparison.

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